Indiana Nursing Home Satisfaction Surveys Initiated
This April, the State of Indiana signed a multi-year agreement with Press Ganey to conduct nursing facility satisfaction surveys; the process will be managed by Indiana's Family & Social Services Administration's Division of Aging and the Office of Medicaid Policy and Planning. Indiana will use results of the nursing facility resident, family or friend and employee satisfaction surveys to calculate State health report card scores and associated quality incentive payment rates. In addition, the survey results will help drive improvement to the overall resident experience.
"The State of Indiana is playing a leadership role by integrating satisfaction survey results into its scorecard and payment system," said Patrick T. Ryan , CEO of Press Ganey. "It is a step that provides the same consideration to nursing facility satisfaction that is present in the Centers for Medicare and Medicaid's Hospital Compare and Physician Compare programs. Clearly, Indiana recognizes the value of listening to each resident, and their circle of family, friends and caregivers, as a way to improve the quality of the care provided in nursing facilities throughout the state."